FAQ's

 

Ordering

How do I place an order?

  • Select product you would like to order
  • Select your desired quantity
  • Select order format (one time purchase / subscription)
  • Select add to cart
  • Review your order, if you would like to amend the quantity of your order, change the number and click update
  • Select checkout
  • Enter your billing information and select complete your order
  • An order number will display on your screen when order is complete and you will receive a confirmation email to the email address you provided on setup

Why is there a limit on the quantity I can order?

In order to meet supply demands we have applied an order limit of 6 per product ensuring stock is available to order for all customers.  Nestlé apply additional limits on order as it considers necessary from time to time; such limits will be notified on the website.

What do you charge for delivery?

All orders $60 or more will have delivery costs included nationwide. For orders below $60 there is a flat nationwide delivery fee of $14.95

Payment

What payment methods are accepted?

Payments can be made by an existing PayPal account or using PayPal guest checkout (no PayPal account required)

Payment can be made using the PayPal and PayPal guest checkout using VISA, Mastercard and AMEX only.

Delivery

Where do you deliver to?

We deliver throughout Australia. Please note we do not deliver to PO Boxes or addresses outside Australia.

How long will my order take to be delivered?

Orders are dispatched from our warehouse in Melbourne and usually take up to 3 working days for delivery from date of dispatch in metro areas and up to 5 working days from dispatch in rural areas. Dispatch will be confirmed via email.

 

Who will deliver my order?

  • Toll Group

How can I track my order?

  • Visit mytoll.com and enter the tracking number you have received from your dispatch email.

 

Refunds

How can I request a refund?

We provide refunds for the following only:

  • Products damaged in transit
  • Different Products delivered to those ordered.

Please contact our careline to discuss your refund on 1800 468 8736

Product FAQ’s

For questions relating to products featured on this site please visit Nestlé Australia Product FAQ

General enquiries

For any additional enquiries, please visit Nestlé Australia